Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the services, information, and resources provided by Migrant Support Service ("we", "us", "our"). Migrant Support Service is a registered charity based in Northern Ireland, United Kingdom, dedicated to supporting migrants, refugees, and people seeking asylum through advice, advocacy, education, and community initiatives. By accessing our website, contacting us, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

1. Who We Are
Migrant Support Service is a charitable organisation registered in Northern Ireland, UK. Our principal purpose is to provide support, information, and guidance to migrants and their families, including but not limited to assistance with integration, education, employment, and access to public and community services. We operate in accordance with applicable laws and regulations in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection legislation, we are the "data controller" of the personal data we collect and process about you.

2. What Data We Collect
In the course of providing our services and operating our website, we may collect and process certain personal data about you. The types of personal data we may collect include, but are not limited to:

• Identity information – such as your full name and, where relevant, your date of birth (for example, when required to assess eligibility for particular programmes, educational opportunities, or age-specific services).
• Contact details – such as your postal address, email address, telephone number, and preferred method of contact, so that we can communicate with you about your enquiries, appointments, and support options.
• Educational information (if relevant) – such as your current level of education, qualifications, language skills, training history, and any relevant certificates or enrolment details, where this information is necessary to provide you with appropriate educational support, referrals, or guidance.
• Service-related information – such as details of your enquiry, the type of support you request, records of our communications with you, and notes relating to the advice or assistance we provide.

We will only collect personal data that is relevant, adequate, and limited to what is necessary in relation to the purposes for which it is processed. We may collect this information directly from you (for example, when you complete a form, contact us by email or telephone, or speak to a member of our team) or, in limited circumstances and where lawful, from third parties acting on your behalf.

3. Legal Basis for Processing
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our legal bases for processing may include:

• Consent – where you have given clear consent for us to process your personal data for a specific purpose.
• Legitimate interests – where processing is necessary for our legitimate charitable interests in providing and improving our services, and these interests are not overridden by your rights and freedoms.
• Legal obligation – where we need to process your data to comply with a legal or regulatory requirement.
• Vital interests – in rare cases, where processing is necessary to protect your vital interests or those of another person.

4. How We Use Your Data
We use the personal data we collect to:

• Provide you with advice, support, and information tailored to your circumstances.
• Arrange and manage appointments, workshops, training, and other services.
• Communicate with you about your enquiries, our services, and any changes to these Terms or our policies.
• Monitor, evaluate, and improve the quality and effectiveness of our services.
• Comply with our legal, regulatory, and safeguarding obligations as a registered charity in the UK.

5. Your Data Protection Rights
Under the UK GDPR and the Data Protection Act 2018, you have certain rights in relation to your personal data, including the right to access, correct, erase, restrict, or object to the processing of your data, and the right to lodge a complaint with the Information Commissioner’s Office (ICO). We will respect and respond to any valid request you make in accordance with applicable law.

Further details about how we handle your personal data, including how long we keep it and with whom it may be shared, are set out in our Privacy Notice, which should be read together with these Terms and Conditions.